When you are shopping in our store, you have the ability to add any item to your shopping cart. However, when you enter your address, select your shipping country, and an error message displays, the flagged item has known import restrictions to your country and will not be allowed through customs.

Due to regulations put in place by the local customs department in some countries, we may not be able to ship all items available in our store to your location. To help you determine what can or cannot be shipped to you, we created a store specific to your country. The country specific store contains only products available to be shipped directly to you and removes the uncertainty.

Regulations are different in every country, and though they change often, we do our best to keep up with them and update your store as soon as we know of a new restriction. We try not to ship products that are restricted in your country to prevent you from losing out on the item and money, however the responsibility falls on you, the customer, to ensure the products ordered are not seized by customs.

***IMPORTANT: Canada prohibits the importation of more than a 90 day supply of certain dietary supplements (natural health products) within a single order and you may see this restriction reflected in your cart.***

“We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply at Customs in any country. Any duties or taxes that may apply are your responsibility. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.

Since the laws are different in every country (and change often), we maintain an extensive database of known product restrictions. To make ordering easier for you, your country store and the shopping cart will enforce these known restrictions to prevent you from accidentally ordering a product we know to have issues with your customs department. The responsibility is yours to check with your country’s customs office to verify that your products can clear customs.

We will do our part and follow the exact directions in your order. We will ship your order to the exact address that you provide. Please keep in mind that once an order has shipped, we cannot change the address information on an international order, and errors here could cause a delivery delay or rejection. We will give you the best service and ship it very quickly at the rates that we have agreed to on our site – you pay actual shipping charges based on the weight of the package. If for whatever reason the package is seized by Customs officials, we will not issue you a refund unless all products are returned to us in their original condition. The vast majority of orders make it through customs without any problems, and most orders that are stopped are automatically returned to us. You may be responsible for any return shipping charges, in accordance with your local regulations.”

By ordering from www.alipotecroot.com, you are stating that you agree to the above disclaimer. While we rarely have problems with international shipments, if there is a problem with your order, we will work hard to find a solution as quickly as possible.

Note: International customers are responsible for ensuring that the products ordered can be lawfully imported to your country. When ordering from www.alipotecroot.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped to countries outside of the United States may be subject to import taxes and customs duties levied by the destination country once a shipment enters the country. From our experience, most foreign customers are not charged when they receive the shipment, however, any additional charges for customs clearance must be paid by the recipient. Customs policies vary widely from country to country and we recommend contacting your local customs office for further information. If you do get charged an additional fee, the carrier will expect payment at the time of delivery. If you refuse the shipment because of these charges, or if an order is rejected by customs due to item restrictions, or if the order is returned because the local post is unable to locate your address, we can refund you for the cost of the products (which does not include any shipping or return shipping fees) once the package is returned and processed by our warehouse. Please note that packages returned by customs can sometimes take a very long time to return, and in extreme circumstances can take as long as one year.